Shipping Policy

Shipping Policy

Delivery Charges Delivery charges vary depending on the delivery location, order size, weight, and any promotional offers available at the time of purchase. Please contact us for the applicable delivery charges. We currently provide delivery services within Singapore only.

Nationwide Delivery Schedule Deliveries are typically made from Monday to Friday, between 9:30 AM and 4:00 PM, excluding public holidays. Once your order has been confirmed and processed, we will provide an estimated delivery date and, where available, tracking information via email or other designated communication channels.

Estimated Delivery Time Orders are generally delivered within three (3) working days from the date of order confirmation. Delivery timeframes are estimates only and may vary depending on product availability, delivery location, weather conditions, public holidays, logistics constraints, or other unforeseen circumstances. We do not guarantee delivery within any specific timeframe.

Delivery Promotions From time to time, exXtra Singapore may, at its sole discretion, offer complimentary delivery for eligible orders. Eligibility criteria, including but not limited to order value, order weight, delivery destination, and promotional period, may vary and are subject to change without prior notice. For delivery locations without lift access, where our delivery team is required to carry items up or down stairs, an additional stair-carry fee of SGD 95.00 may apply. Any applicable charges will be communicated prior to delivery whenever reasonably practicable.

Failed Delivery Attempts Customers are responsible for ensuring that the delivery address provided is accurate and that someone is available to receive the order during the agreed delivery window. If a delivery cannot be completed due to an incorrect address, restricted access, recipient unavailability, or any other circumstance beyond our reasonable control, additional delivery or re-delivery charges may apply. exXtra Singapore reserves the right to reschedule the delivery at the customer's expense.

Damaged or Missing Goods Customers are encouraged to inspect all products upon delivery. If any item is received damaged, defective, or incomplete, the customer must notify exXtra Singapore within twenty-four (24) hours of delivery and provide supporting photographs and/or other relevant information. Claims reported after this period may not be accepted. Where a valid claim is confirmed, exXtra Singapore will, at its sole discretion, arrange for a replacement, repair, refund, or other appropriate remedy in accordance with applicable laws and our returns policy.

Overseas Deliveries We currently do not offer international shipping and are unable to deliver orders outside Singapore. 

Payment Methods We accept payment by credit card, debit card, e-wallets, and QR code payments. Available payment methods may vary and are subject to change without prior notice.